Privacy Policy
Last updated: 8 November 2026
1. Introduction
Carrick Group Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or use our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
2. Who We Are
The organisation responsible for your personal information is:
Carrick Group Ltd
Registered Office:
Suite 1098, Greenbox Limited,
College Road, Hextable,
Swanley, Kent, BR8 7LT.
Company Registration Number: 07503940
Website: https://www.carrickgroupltd.com
Email: info@carrickgroupltd.com
Telephone: 01322 668 075
For the purposes of data protection legislation, Carrick Group Ltd is the data controller responsible for determining how and why your personal information is processed.
3. Information We Collect
We may collect and process the following types of personal information:
Personal and contact information
- Full name.
- Email address.
- Telephone and mobile numbers.
- WhatsApp contact details.
- Preferred contact method and preferred times for contact.
Property and project information
- Property addresses and postcodes.
- Landscaping project requirements and descriptions.
- Details about proposed works.
- Preferred project start dates.
- Photographs, images and documents uploaded through our website.
Enquiry and communication information
Information provided through contact forms, quotation requests and consultation bookings.
Emails, telephone calls and other communications with our team.
Information relating to quotations, projects and services we provide.
Technical information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited and website usage information, depending on the cookies and technologies enabled on the website.
4. How We Collect Your Information
We collect personal information in several ways, including:
- When you complete a contact form on our website.
- When you request a free quotation or consultation.
- When you contact us by telephone, email or WhatsApp.
- When you provide project photographs or supporting documents.
- When you communicate with us during the delivery of our services.
- Through cookies and similar technologies when you browse our website.
- From third parties where information is provided to us legitimately in connection with a project or enquiry.
We only collect information that is relevant to the purposes described in this policy.
5. How We Use Your Information
We use personal information for the following purposes:
- To respond to enquiries and questions.
- To prepare quotations and proposals.
- To arrange consultations and site visits.
- To assess project requirements and suitability.
- To communicate with customers about proposed and ongoing works.
- To deliver landscaping, construction and related services.
- To manage customer relationships and contractual obligations.
- To process payments and maintain business records.
- To improve our website, services and customer experience.
- To maintain website security and prevent fraudulent or malicious activity.
- To comply with legal and regulatory obligations.
We will not use your personal information for unrelated purposes without providing appropriate information and obtaining consent where required.
6. Our Lawful Basis for Processing Your Information
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we rely on the following lawful bases:
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms.
This includes responding to general enquiries, managing customer relationships, improving our services and maintaining website security.
Contractual necessity
We process personal information when necessary to take steps at your request before entering into a contract or to fulfil our contractual obligations when providing our services.
Legal obligations
We may process personal information where necessary to comply with legal requirements, including accounting, taxation and other regulatory obligations.
Consent
Where required by law, we will ask for your consent before processing personal information for a specific purpose, such as certain marketing activities or the use of non-essential cookies.
You can withdraw your consent at any time.
7. Sharing Your Personal Information
We do not sell, rent or trade your personal information to third parties.
However, we may share relevant information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Website hosting and technical service providers.
- Email and business communication providers.
- Website security and spam prevention services.
- IT support and website maintenance providers.
- Professional advisers, accountants and legal representatives.
- Contractors, suppliers and subcontractors involved in delivering your project.
- Payment service providers where applicable.
- Government bodies, regulators or law enforcement agencies where legally required.
Any third parties processing personal information on our behalf must handle that information appropriately and in accordance with applicable data protection requirements.
Google reCAPTCHA v2 Checkbox
Our website uses Google reCAPTCHA v2 Checkbox, a security service provided by Google, to protect our contact and quotation forms against spam, automated submissions and abuse.
When you interact with a form containing the reCAPTCHA checkbox, Google may collect information about your device, browser, IP address and interaction with the website to determine whether a submission is genuine.
This information may be processed by Google in accordance with its Privacy Policy and Terms of Service.
For further information, please visit:
https://policies.google.com/privacy
And Google’s Terms of Service:
https://policies.google.com/terms
Trustindex – Customer Reviews
Our website uses Trustindex to display customer reviews and testimonials, helping visitors learn about other customers’ experiences with our services.
Trustindex may process technical information, such as IP addresses and browser information, when visitors interact with embedded review content.
Depending on the configuration of the review widget, information may also be collected through cookies or similar technologies.
Further information about Trustindex and its data processing practices can be found at:
8. Website Hosting and Data Storage
Our website is built using WordPress and hosted through IONOS.
Information submitted through our website forms may be transmitted, processed or stored using our website hosting, email and associated technical service providers.
We take reasonable steps to ensure that personal information is protected against unauthorised access, loss, misuse or disclosure.
Where third-party providers process or store personal information outside the UK, appropriate safeguards will be used where required under applicable data protection legislation.
9. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
Our retention periods depend on the type of information and the reason it was collected.
In general:
- General enquiries and unsuccessful quotation requests are normally retained for up to 24 months after the last meaningful contact.
- Customer and project records may be retained for up to six years after the relevant business relationship or financial year ends, where necessary for contractual, accounting, tax or legal purposes.
- Information required for ongoing projects, disputes or legal claims may be retained for longer where legally justified.
- Technical information and website logs are retained according to the relevant service provider’s retention settings and our security requirements.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Cookies and Website Technologies
Our website uses cookies and similar technologies to help provide a functional and effective browsing experience.
Cookies are small text files stored on your device when you visit a website.
Depending on the services enabled on our website, cookies may be used for:
Essential cookies
These are necessary for the website to function correctly, including security, navigation and essential website functionality.
Analytics and performance cookies
These may help us understand how visitors use our website, which pages are popular and how we can improve the website.
Third-party cookies
Some website features or embedded services may use cookies or similar technologies provided by third parties.
Non-essential cookies and similar technologies will only be used where the required consent has been obtained.
You can manage your cookie preferences through the cookie consent options displayed on our website. You can also manage cookies through your browser settings.
For further information, please refer to our Cookie Policy.
Third-party services and cookies
Our website uses third-party services, including Google reCAPTCHA and Trustindex, to provide security and display customer reviews.
These services may use cookies or similar technologies and may process technical information when you visit or interact with our website.
Where these technologies involve non-essential cookies or similar storage and access technologies, they will only be activated after the required consent has been obtained.
You can manage your preferences through our website’s cookie consent settings. The settings button is visible in the bottom left of the site, depicted by a grey square with a padlock. Or by using the Manage Cookie Settings button on this page.
11. Your Data Protection Rights
Under applicable data protection legislation, you have several rights in relation to your personal information.
These may include:
Right of access
You can request a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to erasure
You can request that we delete your personal information in certain circumstances.
Right to restrict processing
You can ask us to restrict how we use your personal information in certain circumstances.
Right to data portability
You may request certain personal information in a structured, commonly used and machine-readable format.
Right to object
You can object to certain types of processing, including processing based on legitimate interests and direct marketing.
Right to withdraw consent
Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, please contact us using the details provided in this policy.
We may need to verify your identity before responding to a request.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, destruction, alteration, unauthorised access or disclosure.
These measures may include access restrictions, secure hosting, software updates, security monitoring and appropriate handling of customer information.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
13. Links to Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
If you follow a link to another website, that website will have its own privacy policy and data protection practices.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing any personal information.
14. Children’s Privacy
Our website and services are intended for adults and business customers.
We do not knowingly collect personal information from children through our website. If we become aware that personal information has been submitted by a child without appropriate authorisation, we will take reasonable steps to address the situation.
15. Complaints and the Information Commissioner’s Office
If you have any concerns about how we collect or use your personal information, please contact us first so that we can investigate and address your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: https://ico.org.uk/
Telephone: 0303 123 1113
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements or data protection practices.
Any updates will be published on this page, with the revised date shown at the top of the policy.
17. Contact Us
If you have any questions about this Privacy Policy, the personal information we hold or how we process your data, please contact:
Carrick Group Ltd
Email: info@carrickgroupltd.com
Telephone: 01322 668 075
Website: https://www.carrickgroupltd.com
Registered Office: Suite 1098, Greenbox Limited, College Road, Hextable, Swanley, Kent, BR8 7LT.
Company Registration Number: 07503940.